Privacy Policy

1/1/2026
Sassafras Home Services

Overview

Sassafras Home Services(“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us, including through SMS messaging.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Home address (for project estimates or services)

Communication Data

  • Information you provide when filling out forms on our website
  • Messages sent via SMS, email, or contact forms

Technical Data

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies or analytics tools)

How We Use Your Information

We use your information to:

  • Respond to inquiries and provide estimates
  • Schedule and manage projects
  • Send appointment reminders and service updates
  • Deliver customer support
  • Send marketing messages (only if you have opted in)
  • Improve our website and services

SMS Communications

If you opt in to receive SMS messages:

  • You may receive texts related to appointments, project updates, and customer service
  • You may receive promotional messages only if you have explicitly opted in
  • Message frequency may vary
  • Message and data rates may apply

You can opt out at any time by replying STOP, or request help by replying HELP.

Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only in the following cases:

  • With service providers that help operate our business (e.g., CRM, scheduling, or messaging platforms)
  • When required by law or to protect our legal rights

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

Your Choices & Rights

You have the right to:

  • Opt out of SMS communications at any time (reply STOP)
  • Request access to or deletion of your personal information
  • Update or correct your information

To make a request, contact us using the information below.

Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Sassafras Home Improvements
📞302-574-0709
🌐 www.sassafrashomeservices.com

Delaware Counties Served: New Castle County, DE - Kent County, DE - Sussex County, DE

Northern, Coastal, and Southern Delaware Service Areas: Wilmington, DE - Dover, DE - Newark, DE - Middletown, DE - Bear, DE - Hockessin, DE - Greenville, DE - Pike Creek, DE - Claymont, DE - Smyrna, DE - Rehoboth Beach, DE - Lewes, DE - Bethany Beach, DE - Milford, DE - Millsboro, DE - Seaford, DE - Georgetown, DE - And Surrounding Areas

Maryland Service Areas: Cecil County, MD and Kent County, MD

Pennsylvania Service Areas: Chester County, PA and Delaware County, PA 

 

©Copyright. All rights reserved

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